Shipping policy

SHIPPING POLICY

Last Updated: 13-06-2026

Thank you for shopping with STĒT.

This Shipping Policy explains how orders are processed, shipped, and delivered.

ORDER PROCESSING

Most STĒT products are made-to-order. Orders are typically processed within 2–7 business days before shipment.

Processing times may vary depending on:

  • Product availability

  • Order volume

  • Seasonal demand

  • Production requirements

  • Fulfillment partner capacity

Once an order enters production, it cannot be modified or cancelled.

Customers will receive a shipping confirmation email with tracking information once their order has been dispatched.

SHIPPING DESTINATIONS

STĒT currently ships to most countries worldwide.

Shipping availability may vary depending on the destination country, carrier restrictions, local regulations, or fulfillment partner limitations.

If we are unable to ship to your location, you will be notified during checkout or after your order is placed.

ESTIMATED DELIVERY TIMES

Delivery times vary by destination and shipping method.

Typical delivery estimates are:

  • Domestic orders: 3–10 business days after shipment

  • International orders: 7–30 business days after shipment

These estimates are not guaranteed and may vary based on carrier performance, customs processing, weather conditions, holidays, or other factors outside our control.

SHIPPING COSTS

Shipping costs are calculated at checkout based on the destination, shipping method selected, product type, and order size.

Shipping rates may change without prior notice.

CUSTOMS, DUTIES, AND IMPORT TAXES

International orders may be subject to customs duties, import taxes, VAT, GST, handling fees, or other charges imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated during checkout.

STĒT is not responsible for delays caused by customs authorities or for any customs-related fees charged after shipment.

TRACKING INFORMATION

When available, tracking information will be provided via email once your order has been shipped.

Please allow up to 48 hours for tracking information to become active after receiving a shipment notification.

LOST, DELAYED, OR STOLEN PACKAGES

Once a shipment has been handed over to the carrier, delivery is the responsibility of the shipping provider.

STĒT is not responsible for delays caused by:

  • Shipping carriers

  • Customs inspections

  • Weather conditions

  • Labor disruptions

  • Government actions

  • Other circumstances beyond our reasonable control

If a package appears lost in transit, please contact us and we will do our best to assist in locating the shipment.

STĒT is not responsible for packages marked as delivered by the carrier but subsequently lost, stolen, or misplaced.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate and complete shipping information at checkout.

STĒT is not responsible for orders shipped to an incorrect address provided by the customer.

If an order is returned due to an incorrect address, additional shipping charges may apply before reshipment.

DAMAGED OR DEFECTIVE ITEMS

If your order arrives damaged, defective, or contains a manufacturing error, please contact us within 30 days of delivery.

To help us resolve the issue, please include:

  • Your order number

  • A description of the problem

  • Clear photographs showing the issue

If approved, we may provide a replacement product or refund at no additional cost.

Customers are generally not required to return damaged or defective items.

CONTACT US

For questions regarding shipping or delivery, contact:

Email: stet.label@gmail.com

Instagram: @stet.label